Refund policy

RETURNS & REFUNDS

At SelloDox, your satisfaction and vehicle's performance are our top priorities. We understand that ordering the exact right auto part is crucial. However, due to the technical nature of high-performance components, we enforce a strict return policy to ensure product integrity.

Returns:

You may return eligible automotive parts strictly within 7 days of the delivery date. To qualify for a return, the items must be:

  • Unused, completely uninstalled, and unmodified.

  • In their pristine, original condition with all manufacturer tags intact.

  • Returned in their original, seal-pack packaging.

Restocking Fee & Return Shipping:

  • Restocking Fee: A mandatory 15% Restocking Fee will be deducted from your total refund amount for all returns, unless the return is due to a direct error on our part (e.g., we shipped an incorrect or defective part).

  • Shipping Costs: The customer is 100% responsible for paying all return shipping costs. Original shipping charges are non-refundable.

Exchanges:

We are happy to offer exchanges if you receive a defective or incorrect component, subject to product availability. If the desired replacement part is unavailable, a full refund will be issued instead.

Return Process:

To initiate a return or exchange, please email our support team at support@sellodox.com with your order number, the specific part(s) you wish to return, and the reason for the return. Our team will guide you through the next steps and provide the correct return warehouse instructions. (Please do not send parts back to the manufacturer or our corporate offices without prior authorization).

Refund Eligibility & Process:

Once the returned item is received, inspected, and evaluated by our team, we will notify you of the approval or rejection of your refund. Approved refunds (minus the 15% restocking fee and original shipping costs) will be processed securely to your original payment method within 5–7 business days.